Dan,
I just wanted to thank you again for the outstanding service that I have received from FireplacesNow.com. From the very beginning I have been thrilled with the friendly and prompt help that I've gotten. Harold was great in helping us pick out our unit, add a remote to it, and getting everything shipping very quickly. And you have been great in helping me in getting a couple of follow-up questions resolved promptly.

I will not hesitate to recommend FireplacesNow.com to anyone I know that is shopping for a product that you provide. Thanks again.

Pete A.

3/11/2008

My name is Charles, and I wanted to thank you for your personal attention (and answers to my extra questions), your support team are exceptional and made me feel like a real valued customer. Keep it up and thanks again!
Charles, Canada

11/16/2007

Simply put, FireplacesNow.com is the best of the best! Not only did I get a great price on my fireplace and accessories, it was a pleasure dealing with Harold. He is extremely knowledgeable about the products and was able to advise me regarding what would work best for my situation.
Everything about the transaction was flawless, FireplacesNow.com gets my highest recommendation!
Thanks for everything!
Regards,
Joe H., NY

11/15/2007

Dear Dan,

Thank you so much for your prompt attention to this matter! Your willingness to send the correct fireplace so quickly has allowed us to stay on track with our plan to have our basement finished by Christmas.
You certainly adhered to a "no-hassle" policy, despite the potential hassle involved in returning one fireplace and getting another one.

I have printed out the bill of lading and have left a note on the door for the shippers, since I don't know if I will be here.

Again, many thanks!

Happy holidays.

Carolyn

11/20/2006

I would like to say that my experience with Harold was very pleasant when I called and needed an adapter kit for the fireplace blower I ordered. I will
buy from him again. A++++

Sincerely, Marty

11/6/2006

Dan,
Again, thank YOU so much for your diligent work in getting everything straightened out for us also. I know it was frustrating for you also, but you continued to really strive for customer service, and I appreciate that.
Thanks for the $100 back, very nice of you. I look forward to the steak knives also, thanks for letting them know all the problems we had.
Sincerely,
Steve

10/4/2006

Hello Dan, Today we received the fireplace and I just wanted to say thank you for your attention.

Thannk you very Much!

Sergio

9/26/2006

Lou,

Many thanks for your prompt response to my query. As you could probably tell on the phone I wasn't particularly happy with the circumstances leading up to my phone call to customer service (nearly 3 weeks since I ordered my BBQ) but you gave me an honest response, offered to follow up and most importantly, actually followed through - within minutes. It is service like this that will make me and no doubt others come back to Wholesale Now rather than switch to the myriad of competitors.

Now can you please train up some more people and send them off to work at all the airlines, retail banks and utility companies??

Regards,
Haydn S.

6/28/2006

Thank you Lou for all the help with the original order and getting my missing part sent to me. The service I received was good, and my product ("H" burner & venturi's) arrived in a timely fashion. And when my package arrived w/o one of the venturi, Lou was very helpful via phone calls, voice mails and email to get me the missing part once again in a timely fashion.

While I hope my grill will not need anymore repairs in the future, I will certainally would consider Wholesale Now for the parts if my grill needs help again.

Thanks again for all the help!

Kim M.

6/22/2006

Dear Lou,
I want to convey to you my satisfaction in working with you and your company. I ordered four items from your company and was not able to use one of the items. I was informed that you had a standard restocking fee, but I asked that it be waived since I never opened the item. You got me all of the information, in a very timely manner, to send the item back to the manufacturer. They agreed to return the item and not charge a restocking fee.

It was a pleasure dealing with you and your company. It is not often these days that you get a competent person to help you and in such a gracious manner. You definitely made this customer feel serviced.

Thank you.
Warm Regards,
Alicia K.
CA.

6/19/2006

Dear Lou,

I hope this e-mail finds you doing well. I wanted to take a moment and thank you for your assistance in getting resolution on the fireplace trim kit that I ordered. I work in the service industry and giving and receiving excellent customer service is extremely important to me.

Although the item that I ordered was defective and doesn't even come close to fitting my unit, I was pleased that after my initial telephone call that you followed up with me within the hour. Not to mention that my follow-up e-mails were responded to very fast and it was appreciated.

Kudos to you for your professionalism and for acting as the customer champion for WholeSaleNow.com. Thanks again for bringing a satisfactory resolution to my issue by getting me a full credit.

Best regards,
Suzanne H.
Florida

6/13/2006

Dear Lou,

Thank you for the quick response! I never had any doubt that you would take care of us. I understand that sort of stuff happens and appreciate you looking into the delay. I won't hesitate to recommend Wholsalenow.com to my friends and family - in fact, I already have since they wanted to know about our new grill. We sure love the grill! From sales to service you guys have been great. Thanks again Lou and have a great evening!

Sincerely,

Mark & Penny R.
Washington

6/8/2006

Dear Lou.

I know that the fireplace remote that I received defective was a small item, but I must say I was impressed with your prompt response to my problem, your desire to find out exactly what was wrong so that you could fix it, and the fact that you contacted the supplier to get a replacement in very short order. This is customer service at it's very best!
thank you
David B.
Nebraska

6/8/2006

To whom this may concern at Wholesalenow.com

I am writting to those at Wholesalenow.com for the great, friendly and knowledgeable service my husband and I received from Harold at Wholesale now. He was very helpful, knowledgeable and answered every question that I had every time I called. He was a pleasure to work with and we look forward to doing more business with Wholesalenow.com in the future.

I would like to provide Wholesalenow.com with testimonial quote for your website to express our appreciation for your service.

"Wholesalenow.com runs a GREAT BUSINESS and we are VERY HAPPY CUSTOMERS. I was pleased to work with Harold at Wholesalenow.com when I purchased a Vanguard 50inch woodburning fireplace. Everytime he answered the phone, he was polite, friendly, knowledgeable, and remembered our conversations...he is very on target and professional as well. We greatly appreciated the great, knowledgeable service and I have given your company name to several people who have recently purchased homes and looking for products that you sell at Wholesalenow.com. I am sure it will translate into some orders for you. We will also send some before and after photos when our fireplace is finished. It was a pleasure to do business with Wholesalenow.com and look forward to doing future business with your company".

Kind thanks....Dana K.
Holbrook, NY

6/6/2006

Just wanted to inform you that my parts for the Sequoia fireplace arrived yesterday. They were exactly what I had indicated to you that I needed. I am very impressed with Fireplaces Now----especially the customer service aspect. I will highly recommend your site to anyone interested in the products that you sell. Thanks again for your help with my transaction. It is a pleasure to deal with a company that offers competitive pricing, friendly and knowlegeable employees, and most importantly service after the sale. Thanks again--Joe L., PA

2/24/2006

Great Job!

Thank you for the fireplaces. They were delivered in 2 days. I saved over $1100 on my 2 fireplaces. Great service. Thank God I found you.

11/19/2005

Dear Tony,

This is to advise you that our Vintage Vent Free Cast Iron Propane Stove with logs arrived timely in good shape. The gas company finally arrived yesterday to install it and it worked great last night.

10/4/2005

RE: Damaged fireplace

I want to thank you for helping me with the damaged fire place I received. You replaced it quickly and kept me informed on how things were being handled. I appreciate it.

9/3/2005

Good Morning Harold,

Please accept my thanks and kudos for having a site and service that has exceeded my expectations! I'm telling everyone about you guys!!

6/8/2005

Jason handled the sale. He was knowledgeable, helpful and efficient. He kept me informed every step of the way. ...Thanks to Jason and the rest of your team I'll be back. Thanks again.

6/8/2005

Just wanted to let you know, The new Empire gas log stove is finally in and working. It looks great and works better than I expected. I put it into my patio enclosue room, now the room is usable 24 hours a day. The remote thermostat works really well. Thanks for offering a service which saved me about $450.00 if I had bought the appliance from a local dealership.

6/8/2005

Harold,
Thank you so much for the courteous and professional manner in which you placed my order. I needed doors quick and you guys delivered on time. I can't wait to do business with you all again.
Jack, North Carolina

5/11/2005

Dear Management of WholesaleNow,

RE: Harold, Salesman for WholesalerNow

This is to thank talking to me at a time when I was so distressed. Harold took the needed time and kept his professional decorum making the necessary assertions to reverse a very negative situation. Harold displayed an honest and friendly style that not only made a bad situation acceptable, but gained a permanent and strong advocate for your business. I purchased a fireplace from you. I am now happy about the results. . .I am thankful to Harold and highly commend him as a skillful professional who can make a business thrive.

Dr. M.L.Garza, CA, USA

4/23/2005

To Brad:

You have been wonderful to order from. I bought my fireplace from you about a year ago. I was a little leary about ordering such a large purchase over the internet, but I saved $1500 by ordering from you. Everything arrived as you said it would and we have enjoyed it. A few months ago, my two year old took a hammer to the top vent and broke a louver off. The local fireplace store wanted to charge me $101 dollars for that little piece. I thought I would give you a try again and see what you would charge for the same piece and it was $70 cheaper. I have recommended several people to you and will continue.

1/17/2005

Brad and Gail,

I just wanted to thank you for all your help with answering all my questions about our new fireplace. It has been great working with you and very refreshing to deal with people who are courteous and knowledable-very rare today. Our fireplace order did not come when you said- it came earlier!!! We are spreading the word and cannot wait until your patio web site is up and running.

Thanks again,

12/6/2004

Tony,

Just wanted to let you know that I received the Thermo-Rite doors and have fitted them - very nice. Thank you for prompt shipping.

11/6/2004

I looked and compared prices everywhere you could have thought including the tri county area surrounding Daytona Beach. I stumbled upon your web site by accident. You had exactly what I wanted and the the deal was to good to pass up especially with the FREE SHIPPING. Brad was so supportive and walked me through everything including sending me verification e-mails. I anxiously awaited my shipment and feared the worse...a non functional, damaged stove. To my amazement, the Watkins Trucking firm was the greatest. The deliveryman was considerate andprofessional. I am EXTREMELY happy with my new stove and the servicefrom your company. Thanks again for warming our toes.

10/7/2004

Gail handled our sales transaction and was very good answering numerous questions before I made the order. She was very knowledgeable and helpful. By ordering from your company instead of buying locally from the gas company, we saved over $300.00. Thank you for answering my question regarding the warranty registration today. My husband, Fred, and I are very pleased with the product and most of all with your company and service.
Sincerely, Marvel M., New Mexico

9/14/2004

Tony:

I bought an electric fireplace and I just wanted you all to know that it is beautiful. I have told everyone to use your site. Everyone I dealt with was very nice and everything was taken care of quickly and easily and very affordable. Thanks again.

8/30/2004

Richard,
Just wanted to say "thanks" to you and Tony for making this a pleasant shopping experience. We were very excited when we ordered our new insert from your company, and anxiously awaited it's delivery. Yes, it's summer - in Texas and over 100 degrees! Anyway, when the stove was delivered, the driver said they weren't supposed to unload on our property, that we were supposed to have a way to get it from the street to our house. Well, that wasn't going to happen, and he happily agreed to use his dolly to transport the stove to our front porch. When we went to install the stove, not all the parts were there. The chimney pipe was 6" and the stove was 8". When you & Tony were made aware of this problem, you both worked quickly to make it right, and had an adaptor sent to us. Then, we contacted you again when the sticky tape & screws for the trim were missing from the box. Again, you & Tony were happy and quick to assist, and in a few days, we had the missing parts. The stove is now completely installed and looks GREAT! Thanks for the great customer service, during and after the sale! Can't wait for winter to use it!
Thanks, Randy & Cindy, TX

8/26/2004

Dear Tony,

My wife and I are extremely pleased with our purchase of Lennox direct vent fireplace from wholesalenow.com. After we went through a few replacements due to California safety regulations, the result exceeded our expectations. We would have not achieved this level of satisfaction without your help and professional assistance.

We would like to express our customer satisfaction with the product and services you offered us. We would consider you and your organization in our next purchase and would highly recommend wholesalenow.com to our friends and family.

8/25/2004

Harold,

We just wanted to convey my appreciation to you and the folks on your Customer Care Team. The Majestic 360DVS3RN unit that we purchased from WholesaleNow.com has performed flawlessly and was truly an excellent value. We saved literally hundreds of dollars compared to our local distributor and the customer and technical support we received has been truly exemplary. Please feel free to refer your customers to us for a personal recommendation.

4/19/2004

Tony,

Thank you for the phone number and all the info concerning my order. It's nice to have good customer service for once.

4/7/2004

Tony,

I just wanted to thank you for the wonderful service you provided in reference to the " fireplace glass door enclosure" I ordered in February of this year. It was beautiful, but, unfortunately did not fit. The instructions you gave me were very clear and precise,and I had no trouble at all, in shipping this item back and receiving a refund. I have dealt with other companys in similar situations and believe me, it usually was a nightmare to get things resolved properly, and it always took several weeks to clear up! I just wanted to let you know how pleased I was with your service. You handled the situation very well, and I felt confident that I was dealing with someone who knew how to relate to the public and do it right. I have no doubts that you are responsible for many happy customers, and your boss should also be pleased with your performance.

Thank you once again,

4/5/2004

I absolutely love the fireplace insert - got it installed today! Thank you all so much for your help and most of all your honesty! Sorry, I couldn't leave you a really great feedback! I think ya'll are just SUPER! I had a stroke 10 years ago and have no use of my left arm - bringing wood in to the fireplace was such a job; but, this was just the answer! No mess, no bringing wood in - but a BEAUTIFUL FIREPLACE!!!!!!!! THANKS A MILLION!!!!!!

2/8/2004

Hi Tony,

Wanted to let you know that I got the replacement logs and everything works and looks great. Thanks for your help and the help of all the staff. Your customer service is A1.

2/4/2004

I worked with Harold at WholesaleNow and wanted to let you know how satisfied I was with the whole experience. I had been to a Fire Place Shop and found some gas logs I wanted but was told they couldn't get them in for 3 weeks. I had a contractor lined up for the following Monday so I went on line and found your web site. I was a little skeptical because the price you were quoting was $130 LESS than the Store's sale price and you said they would arrive in 2 days. Sure enough, the logs were exactly the same as the ones in the store, they came on the 2nd day and are now working perfectly in my fireplace. Thanks for saving me $130 bucks!

2/4/2004

Harold,

Thank you very much for all your help with my purchase. You beat the very best price that I was able to find at several local stores and saved me alot of money. I was recommend by someone to you and will strongly recommend you and your website to anyone. Once again, thank you for really taking care of me and making my purchase so easy.

2/3/2004

Harold,

It was my pleasure to work with Gayle while placing an order for a wood burning stove. She was congenial, knowledgable and professional at all times. When she was uncertain of the answer to any of my questions she said as much and then proceeded to find the information needed. Her timely responses were extremely helpful in my decision making processes. It was her professional, friendly manner that in the end secured my order. I congratulate you and your organization for maintaining such excellent people on your staff. Rest assured that Gayle represents your company in the best light possible. She shines!! Can't wait to get my stove.

Thanks again for such excellent service!!

1/29/2004

Wholesalenow,

I have been wanting to thank you for your 'expert' assistance with my purchase of this fireplace unit. It is not often that one comes across a company/individual that puts the customers needs and understanding ahead of the 'sale'! Yours is the only company that took the time to ask how I intended to use the unit, then expertly explain the pro's and con's of the various control systems, ultimately leading to the simplest and cheapest solution. If only the phone and cable company could learn from your example ... Without a doubt, the best internet purchasing experience I has ever had!

1/21/2004

Dear Tony,

I just wanted you to know that I did receive the rest of my order. I can't thank you enough for all your time, patience and assistance. You have been great and I really appreciate you letting me know that my order had been shipped. Thank you so much for everything.

12/17/2003

Tony,

I would like to thank you for all your help. This "simple" purchase has seemed to take on a life of it's own! Once again, thank you for your assistance, and I hope you have a very nice holiday season.

12/4/2003

Thank you VERY much for saving Thanksgiving. I received the replacement logs just in time to have installed before our guests began arriving. I didn't believe you could do it and was ready to be a really dissatisfied customer. That all turned around as I received the fed ex. Your customer service is great and I really appreciate it.

11/28/2003

Janice:

I wanted to convey my thanks and share how pleasurable my experience with Wholesale Now has been. My wife and I moved into the New England area 15 months ago after looking at 23 houses. They all had a fireplace except the one we ended up buying. I decided to install one myself and started looking around at various different options. There is a local business in my small town that carries fireplace inserts which caught my interest. I feel strongly about giving my business to locally owned establishments (as I have done with all the lumber and hardware necessary for this project), but I felt uncomfortable buying from this store in particular as the folks there were not polite and didn't seem to care about my business. It was then I found out about Wholesale Now on the Web. From the very first call, your staff has been pleasant and genuinely seems to want to help me, let alone do business with me. I needed to call a few times with questions or to order more parts, and each time, I was greeted with warmth and friendliness. Rest assured, if I ever hear of anyone doing a project similar to mine, or even wants some sort of accessory for their outdoor space, I will refer them to you.

11/4/2003

It came in perfect condition and faster than I expected. Thank you so much!

9/22/2003

Dear Sir:

Recently, I had the misfortune of discovering a fireplace that I had ordered and was delivered in February of this year was not the unit I requested. Just prior to installation I removed the remaining wrappings and found the unit was not vented properly for its intended application. I immediately called your customer service number.

At this point you may be thinking this email is a customer complaint. Its not. The error in the order was made by the distributor and does not reflect on the way your company does business. Indeed. This email is complimentary. Your employees were very courteous and helpful with the initial order and the delivery was extremely prompt. Much earlier than I had anticipated. In fact, everything went well until I removed that last cardboard cover.

I don't know the young ladies full name and I don't know her personally, but, Tony in customer service is a treasure your company possesses that you may not be aware of. She has been helping me work out this little bump in my homeowner project by serving as the intermediary between your company and the distributor. Anything I say about Tony would be understatement. The success of an internet business such as yours is really dependent upon the quality of your employees and how well they relate to and resolve the customers needs. The better the employees the better your business. Tony far exceeds that criteria. She is great!

A wise employer would see to it that such an employees efforts were rewarded and that her potential be utilized to the maximum. Thank you for time.

8/7/2003

GREAT NEW's. The firescreen arrived this afternoon. Thanks Tony for staying on top of this. I never gave up on you.

7/22/2003

Thanks for the reply.
I found the ph# and have already been in contact (three times today). Everyone I spoke to was knowledgeable and exceptional in every way. The customer service was really stellar. I have a small company, less than 100 people, and if I could count on my staff to handle their clients the way your staff handles yours I'd be unstoppable!! Thanks for help and response. I'll be purchasing the Peterson Fyre Logs soon.

3/3/2003

Hi,

Just wanted to let you know I just received the stove I ordered from you. It is beautiful and I love it. We don't have gas hooked up to the house yet but I am looking foward to putting it together and getting it going. I just wanted to let you know how happy I am with your service. My sales rep was Gail , she was very helpful and courteous. It was a pleasure doing business with you.

2/5/2003

Hello Harold,

I just wanted to update you with the news on the fireplace install and the satisfaction I have had working with your man, Brad. When the unit arrived, I was, of course, excited. After unpacking the unit, I noticed that it had sustained some damage in transit. I immediately called Brad and explained the situation, that I had failed to notice damage at the time of delivery and had accepted the unit as shipped. He carefully explained what we could do insofar as recovering on our loss. I appreciated that immensely. It put my mind at ease. I followed his recommendations and he quickly shipped me the touch up paint and the few items I had requested in lieu of a cash discount. The fireplace is now installed in its casework and is working beautifully. I will start the granite cladding this very afternoon. Thank you for your excellent service. The process of purchasing such a large item over the Internet will no longer make me so nervous. It is companies such as your own which make this possible.

1/24/2003

Harold,

I just wanted to thank you for my new fireplace. Although we had a problem with the first one ordered, this one works beautifully. I can only compliment your company on the way you took care of me! I will not hesitate to recommend your company to anyone looking for products such as the ones you have sold to me.

1/9/2003

Dear Brad,

I just wanted to take this opportunity to thank you for all of your help with my order. I am referring to the CHSG6-24 gas logs by Peterson and the burner G62411MI. You were most helpful from the outset, and also with the problem of the broken log which I received. Your concern and expediency in solving the problem are greatly appreciated. . .Thanks again to you and Harold for your professionalism.

12/22/2002

I have spoken with representatives of Wholesalenow.com on two occasions concerning the purchase of a set of gas logs. I've been extremely pleased with the service on both occasions. I ordered a set of manual logs on Dec. 3 and called to change the order to remote ready on Dec. 4. Too late... the logs were already shipped, but the representative worked with me to change the order to what I wanted, offered advice on how to return the first set at no cost to me, and shipped the second set of logs on December 4. The first set arrived today (Dec 5) and are now on their way back. The second (remote ready) set should arrive by Dec 9, but given the incredible service, I wouldn't be surprised to see them before then. Thank you so much for not only great prices, $100.00 below local prices for the same item, but for the great customer service as well.

12/5/2002

Just wanted to take this opportunity to thank you for the excellent service you provided regarding my recent purchase of 3 fireplaces. The service, quality, and pricing of you products were great!!! I would also like to complement you on your internet site. It is easy to navigate and very informative. As a suggestion for future customers, you may want to include the dimensions of the fireplace surrounds. These could have been listed on your site but I was not able to find them. This information would be very helpful. Again thank you and I WOULD CERTAINLY RECOMMEND YOUR COMPANY to any of my associates looking for a fireplace.

11/11/2002

Great job!

That is all I can say. I got my fireplace today, it took 3 days, with great service. You guys saved me $400 and faster service. Jason answered all my questions.

6/13/2002

RE: Damaged fireplace

I want to thank you for helping me with the damaged fire place I received. You replaced it quickly and kept me informed on how things were being handled. I appreciate it.

2/23/2002

Gentlemen,

Thank you for the timely shipping of my new Vanguard Yellow Vintage Oak - VYS18N - which I received about an hour ago...

9/17/2000