| Please Choose a Topic |
| Applicable Law | Contact Us | COPYRIGHT | Customs |
| Free Shipping Offer | Guaranteed Lowest Prices Policy | Modification | Policies |
| Pricing | Return Policy | Shipping Policy | Shipping Restrictions |
| Shipping Your Order | Signature | When will my order arrive? | Who is FireplaceNow.com? |
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| Applicable Law |
By visiting this site, you agree that the laws of the State of Ohio, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and FireplacesNow.com or its affiliates.
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| Contact Us |
 | By Phone: | By Fax: | By Mail: | Toll Free 877-669-4669
Non Toll Free 614-850-9750 | Toll Free 866-525-5346
Non Toll Free 614-850-9809 | FireplacesNow.com
4577 Lyman Drive
Hilliard, Ohio 43026 | You can also e-mail us:
General Information info@fireplacesnow.com
Order Information service@fireplacesnow.com |
You are the most important person to us!
If for any reason you are unhappy, dissatisfied or frustrated, tell us! We won't put up with mediocre service and will take care of your needs promptly and efficiently. We are always looking for ways to improve our service and product offerings in every way we can. Please tell us how we can better serve you, our valued customer!
At FireplacesNow.com you will always find the lowest prices possible. We offer a large selection of models to fit your room. Whether you are looking for propane or natural gas, wood burning or electric, we have a fireplace to fit your lifestyle and budget. In addition, we have an extensive variety of accessories. Screens, log holders, spark guards and remotes are just some of the accessories we offer that can complete your fireplace. Shop our competition. If you find a lower price on your dream fireplace or stove product, we will beat their price. We always have the guaranteed lowest prices.
We are committed to earning your trust as a consumer. We not only offer the guaranteed lowest prices, but unsurpassed customer service. We are prepared to work with you to ensure your satisfaction. We can assist with inquiries about piping, doors or logs and can answer questions from your installer. We understand how important your new purchase is and are ready to help you so that you can enjoy your new fireplace for years to come.
If you don't find what you are looking for, please give us a call. We are constantly updating our products and have a large number of hearth products in stock that are currently not on our site. If you have questions about any of our products, please feel free to contact one of our friendly and knowledgeable sales representatives anytime, 24 hours a day, 7 days a week at 877-669-4669. |
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| COPYRIGHT |
All content included on this site, such as text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of FireplacesNow.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of FireplacesNow.com and protected by U.S. and international copyright laws. All software used on this site is the property of FireplacesNow.com or its software suppliers and protected by United States and international copyright laws.
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| Customs |
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from FireplacesNow.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
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| Free Shipping Offer |
Our Free Shipping offer applies to all purchases over $50.00 (A $10.00 shipping charge will be added to all orders under $50.00), unless the merchandise is marked stating that it does not qualify for free shipping. Free shipping is only offered within the Contiguous United States. The following areas do not qualify for free shipping.- Alaska
- Hawaii
- Martha’s Vineyard
- Nantucket, MA
- Florida Keys
- Harsens Island, MI
- Beaver, MI
- Drummond, Michigan
- Puget Sound, WA
- Shelter Island, NY
Our free shipping offer will have your merchandise delivered to your garage as long as it is accessible. If you are receiving a Gas Grill ISLAND, it is the CUSTOMER'S responsibility to off-load the island from the Semi-Truck. Islands DO NOT qualify for Garage Delivery. All shipments that require LTL delivery are delivered to your Garage only; packages will not be delivered in the home or up any stairs. In order to qualify for garage delivery the trucking company must be able to get a pallet jack from the end of your driveway to your garage; you must have a paved driveway. If you do not meet these requirements the item will be left at the end of your driveway and it is your responsibility to move the unit from there.
Any "Free Freight" item returned will have the outbound freight charge deducted from the total return. See our Return Policy for more informaiton.
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| Guaranteed Lowest Prices Policy |
- The Product must be in-stock at a competitor.
- The competitor must be in the USA.
- The competitor must be an Authorized USA Dealer.
- The competitor's price must be able to be confirmed.
- Our delivered price will be lower than their total delivered price.
If we do not have the lowest price, we will be more then happy to beat it.
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| Modification |
We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
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| Policies |
- All products are available "while supplies last".
- Your credit card is charged when your order is placed.
- Visa, Mastercard, Discover, and American Express accepted.
- Sales tax will be charged to Ohio customers.
- Item availability and prices subject to change without notice.
- Manufacturer's warranties in effect at time of purchase apply.
- All defective products are handled through us not the manufacturer (e mail for assistance)
- All defective returns handled on a repair/replacement basis only.
- Returns: 30 days. No returns on any open/used product.
- All non-defective returns subject to a 20% restocking fee.
- All returns must have Return Merchandise Authorization number (please see below)
- We are not responsible for typographical errors.
- Manufacturer's specifications subject to change without notice.
- Split Shipments incur individual shipping charges.
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| Pricing |
- We cannot confirm the price of an item until it is ordered.
- Your credit card is charged when your order is placed.
- Despite our best efforts, a small number of the more than 65,000 items in our catalog may be mispriced.
- Rest assured, that we verify prices as part of our shipping procedures.
- If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item.
- If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
- All Specials and Closeouts are subject to in stock merchandise only. If an item is out of stock we will offer you a full refund or an upgrade at an additional charge.
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| Return Policy |
- All defective returns handled on a repair/replacement basis only.
- Returns: 30 days.
- All non-defective returns subject to a 20% restocking fee.
- Customer is responsible for Return Shipment Charges.
- No shipping charges can be refunded.
- Any "Free Freight" item returned will have the outbound freight charge deducted from the total return.All returns must have Return Merchandise Authorization number.
- Please contact our customer service department for more information.
- We are not responsible for typographical errors.
We want you to be satisfied with your purchase. Return instructions are available by e-mail. All returns must be in original factory condition. Return shipments must be prepaid by customer returning merchandise. We don't accept COD shipments. Return Merchandise Authorization (RMA) number must be obtained through a Customer Service Representative by E-mail at returns@fireplacenow.com. Returned packages will not be accepted without the RMA number on the outside of the package. Due to the nature of our products, we are not able to return inventory to our vendors, therefore, we must charge a 20% re-stocking fee on all non-defective returns. Customer CAN NOT return burnt, used, or special order items. Please note that we cannot refund shipping costs. New merchandise may be returned or exchanged within 30 days of purchase. We will notify you via e-mail of your refund once we have received and processed the returned item. We will not issue credits until the merchandise has been received and inspected. All products must be returned in the original carton.
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| Shipping Policy |
IMPORTANT: PLEASE INSPECT ALL PACKAGES FOR DAMAGE BEFORE SIGNING FOR THEM; REFUSE IF DAMAGED. Do NOT sign for any packages that you have not thoroughly inspected for damage. Please OPEN all boxes, and check for damage on the merchandise before accepting it. If the merchandise is damaged please refuse the damaged merchandise. If for any reason the truck driver will not allow you to thoroughly inspect all of the merchandise please write 'CARTONS DAMAGED' clearly on the delivery receipt; If there are ANY signs of damage on the carton (Including scratches, dings, dents, marks, or any other sign of possible mishandling) please make sure the driver waits for you to inspect all of the packages. If an item has concealed damage, please notify our Customer Service Department within 24 hours so that a claim can be processed. If concealed damaged merchandise is received please hold the original carton and damaged merchandise for inspection; OTHERWISE NO CLAIM, REPLACEMENT, OR REFUND CAN BE HONORED. All UPS/FedEx shipment are shipped with a SIGNATURE Requirement. Your package must be signed for by someone over the age of 18, the package will NOT BE LEFT UNATTENDED. If you will not be available for deliver we must know prior to shipping the package. If you are receiving a Gas Grill ISLAND, it is the CUSTOMER'S responsibility to off-load the island from the Semi-Truck. Islands DO NOT qualify for Garage Delivery. All shipments that require LTL delivery are delivered to your Garage only; packages will not be delivered in the home or up any stairs. In order to qualify for garage delivery the trucking company must be able to get a pallet jack from the end of your driveway to your garage; you must have a paved driveway. If you do not meet these requirements the item will be left at the end of your driveway and it is your responsibility to move the unit from there. If you have any questions regarding this policy or receive damaged merchandise please contact us immediately Toll-Free at 877-669-4669. PLease visit our FAQ page for all of our shipping and return policies.
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| Shipping Restrictions |
Due to warranty issues and manufacturer restrictions, we are not able to ship all products to all geographical locations.
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| Shipping Your Order |
When your order is complete you will receive an e-mail with a link to confirm the accuracy of your order. You will be able to view and print a copy of your order from this link. After you have read and agreed to the User Agreement, you will then be instructed to approve or disapprove your order and agree to the terms stated on the page. If you disapprove your order, state why the information is incorrect, and a customer service representative will call you for further instructions.
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| Signature |
Signature upon delivery required for shipments over $100 Please also note that each shipment of these items requires an adult signature upon delivery. Once your order leaves our distribution center, you will be contacted by the shipper to arrange a specific time for delivery.
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| When will my order arrive? |
We ship all orders as soon as possilbe via the most reliable carriers possible. Most orders are delivered within 7-10 business days, but please contact our sales department to verify stock status prior to placing your order.
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| Who is FireplaceNow.com? |
FireplaceNow.com is one of nation's largest suppliers of fireplace products. Serving the public since 1981, we are your source for fireplaces and accessories.
We are located at:
4577 Lyman Drive
Hilliard, OH 43026
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